HotelOne PMS
Front desk, channel manager, payments, housekeeping and door keys in one cloud system — built and supported in Australia for motels, hotels and serviced apartments.
Front desk & calendar
Check-in/out, room moves and guest folios on one calendar.
Channel manager
Rates and availability synced to Booking.com, Expedia and Airbnb via Channex.
Payments & deposits
eWAY card payments, deposits and pay-by-link.
Housekeeping
Room-status board your cleaners can use from a phone.
Door keys from the PMS
Card, mobile and code keys issued with the booking on LockOne locks.
Locks at lockone.com.auSelf check-in
Late and unattended arrivals check in without anyone on the desk.
Reports & Xero
Occupancy and revenue dashboards, Xero accounting sync.
Australian support
24/7, in English and 中文, from the team that writes the code.
Configured to your operation — and changed where configuration runs out
We build and maintain this PMS ourselves, so you are not waiting on someone else's roadmap. If the way you sell rooms, bill owners or report to your accountant does not match the standard flow, we change the software rather than ask you to work around it.
“Hourly rooms, monthly tenants and apartments share one building — the system makes us fake it with dummy room types.”
What we customiseRoom types, rate and deposit rules, stay lengths and the room-status flow are configured to your model; where configuration runs out, we change the code.
“The owner, the accountant and the system each want a different report — the gap is closed in Excel every month.”
What we customiseSend us the layout you actually sign off: per-apartment owner statements, GST/BAS-ready summaries, commission by channel and night audit, emailed on schedule.
“Our channel manager, accounting, door system and POS don’t talk — the same booking gets typed in three times.”
What we customiseChannex, eWAY and Xero are built in. For anything else — an existing lock brand, lift control, POS, group reporting — we write the connector on our open API and webhooks.